What is Video and Telephone Counselling?

Video and telephone counselling provides an opportunity to explore personal difficulties in a confidential and supportive environment. This may include expressing feelings that are painful, and which many of us experience at certain times in our life. When this happens, it can be challenging to stay positive and cope with everyday life. Video and telephone counselling allows you to access counselling support at a time and in a place which is convenient for you.

What Sort of Issues can I Contact you About?

Video/telephone counselling may be able to help with a wide range of issues including abuse, anxiety, stress, depression, eating difficulties, loneliness, relationship problems, bereavement, self-esteem, sexual orientation, sexual abuse, discrimination, pet bereavement, and many more. Not all types of issues can be resolved through video or telephone counselling, and I will advise you if face-to-face counselling or some other form of support might be more suitable for you. Where I consider that video/telephone counselling would not be the most appropriate means of support, I will make every effort to assist you in a referral to a suitable alternative source of support.

How do you Work?

I will provide, to the best of my ability, video/telephone counselling opportunities that endeavour to create a supportive, non-judgmental environment in which you will be given time and space to understand and gain insight into your situation. This process can foster growth and lead to positive change in your life. Video or telephone counselling is different from face-to-face work as misunderstandings may occur due to a lack of facial expressions and tone of voice. In the event of a misunderstanding arising for either party, we should seek to clarify the cause of miscommunication where possible.

How do we Conduct Telephone/Video Counselling?

We will agree on a day and a time where you feel able to focus on the therapy with limited distraction. Once we have an appointment booked, I will call you at the scheduled slot by phone or by Zoom, WhatsApp Video, or Facetime.

If you have made payment for a session but are unable to meet at the appointed time, I will retain the fee for the session unless we have experienced a technological breakdown which prevents us meeting over video/telephone. In the event of this occurring, we would discuss how to re-arrange the scheduled appointment. This can be done by adding the excess time onto our next session. Please note, all clients have a responsibility to ensure there are minimal technological breakdowns on their end. If a session is unable to be continued because of this, then the fee will not be reimbursed.



Confidentiality and Security

The content of our sessions will not be communicated with a third party except for the purposes of supervision of my work. In this instance, your identity will not be revealed. I am legally bound to make a disclosure to the police authorities if a client reveals that they intend to cause serious risk of harm to others. In addition, if at any point during the counselling you required emergency support, I may ask for your consent to contact your GP or recommend alternative avenues of support other than video or telephone counselling. Please note, the counsellor is not responsible for any data breaches on the end of the client (i.e. someone listening through the door). Therefore, it is essential that you do your best to mitigate any concerns to confidentiality during our sessions (i.e. going  to a private space).

Guidelines for Emergency Contact

Counselling is not an emergency service. In the event of an emergency arising, or if you were experiencing suicidal thoughts, I would discuss with you the appropriate support that you could access between our sessions. If you found yourself in a major crisis and were considering serious self-harm, it would be vital to get immediate help. This could include me contacting your GP or your nearest accident and emergency service (A & E). You could also call the Samaritans on 116 123.

All personal information disclosed will be kept confidential and not used for any purposes other than a counselling record. This agreement shall be construed and governed in all respects in accordance with the laws of England and Wales and any dispute or differences in relation to this agreement shall be subject to the exclusive jurisdiction of the English Courts. All client material is treated in complete confidence and is removed from my computer at the end of our work together. Electronic records are stored on a password protected/encrypted memory stick and kept in a password protected safe. It is not permissible to publicise the content of our exchanges or share them with a third party. If you have any questions regarding the content of the agreement or would like further information, please contact me.